Sanlam Limited is an international financial services group with a listing on the Johannesburg Stock Exchange and a market capitalisation of £9.64 billion. Established in 1918, the group provides a range of services to over 10 million clients globally, including insurance, financial planning, investments and wealth management.
 
The firm consists of a number of long-established businesses, including:
 

  • Sanlam Private Wealth: The discretionary fund manager with £4.6 billion of client assets under management

  • Sanlam Investments: The boutique asset management and fund business which manages over £5.4 billion in both single strategy and long only funds, specialist multi-asset solutions and captive fund solutions.

  • Sanlam Investments & Pensions: The life and pensions business with in excess of £3.2 billion of assets under administration

  • Sanlam Wealth Planning: The national financial adviser with nearly £2 billion of client assets under advice and 60 UK-based advisers

  • Sanlam Partnerships: The network for financial planners with membership of over 100 IFAs

 
In total, the firm has over c £14 billion of assets under management or influence. Sanlam UK attained its size, strength and reputation by leveraging the benefits of having a large secure South African parent company while focussing on individual client service delivered locally in the UK.
                           
Based in our Brighton office; we are currently looking for a Portfolio Assistant to join our Private Wealth team on a perm basis.
 
The role
 

  • Provide high quality support to the Portfolio Management team, such as payment administration, setting up new accounts, updating databases, sending out client documentation, preparing/implementing mailshots and maintaining accuracy of client data on internal databases, producing and dispatch of valuations and client packs.

  • Deal with compliance related matters such as collation and checking client documentation.

  • Liaise with operational departments to ensure that data errors, transactional delays and any other operational problems are dealt with.  Act as liaison point for IT, Compliance and other support departments, ensuring that problems experienced by team members are addressed, fixed and any improvements suggested.

  • Support Portfolio Managers, taking notes of portfolio changes and preparing investment review letters, create Symphony deals and arrange bulk trades for clients, ensure portfolios are loaded and set up correctly on Pulse.

  • Respond to ‘ad-hoc’ client queries, developing client relationships ensuring all required tasks are completed in the absence of senior management.

  • Daily queries and administrative matters are dealt with efficiently and in line with all regulatory guidelines. Accurate reports produced for Portfolio Managers including all price/yield data for half yearly reviews, producing half yearly performance review data and share price performance calculations on assets.

  • Company’s operating and compliance procedures are adhered to at all times with any potential or actual breaches reported immediately.

  • Clear communication cross departments with issues being dealt with or escalated within agreed SLAs.  Working effectively in a team environment demonstrating, flexibility/adaptability and support for colleagues and other internal departments.

  • Pro-actively support Portfolio Managers with tasks as required with all involvement conducted and delivered to the required standard.

  • Client retention and clients surveys are maintained/improved.

  • Handle day to day queries and administrative matters such as payments, setting up new accounts, updating databases, sending out client documentation, preparing/implementing mailshots and maintaining accuracy of client data on internal databases.

  • Take notes of portfolio changes required by Portfolio Managers and prepare investment review letters.

  • Support the front office in the development and management of client and referrer relationships, working as an integral member of a team, and reporting to one or more Portfolio Managers or Head of Office.

  • Will be known to clients and familiar with their particular needs and will deal with their day to day requirements and queries, being able to ensure that all required tasks are completed in the absence of senior management.

 
Skills and experience
 
The successful candidate may demonstrate the following:
 

  • Educated to A Level standard.

  • Ideally holds the investment Administration Qualification (IAQ).

  • Preferably minimum of 2 years’ experience in a role requiring similar levels of attention to detail, numeracy and literacy e.g. banking/finance.

  • Diligent and able to follow policy and process effectively.

  • Discreet and confidential approach.

  • Good written and verbal skills.

  • Excellent telephone manner.

  • Patient, friendly and helpful disposition.

  • Excellent attention to detail.

  • Prioritises and manages time effectively.

  • Planning & organisation – able to use process in making plans and carry out tasks effectively.

  • Work effectively on multiple projects with different project team members and under the direction of project leaders.

 
Sanlam is an equal opportunities employer and promotes an inclusive working environment where employees respect and value each other's diversity. If you are interested in applying for this role, please email resourcing@sanlam.co.uk  with a copy of your CV attached.

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