Sanlam UK is a leading provider of wealth and investment management services to private clients, professional advisers, charities, corporates and institutions. Combined, we manage almost £9 billion of client assets from 17 offices across the UK, employing c.530 professionals.
We are part of Sanlam, the global AA-rated financial services group that was established in 1918. The Group provides a range of financial products and services to over 10 million clients globally and is listed on the Johannesburg Stock Exchange. We have attained our size, strength and reputation by providing a high quality, personalised service to clients, whatever their stage of life or financial ambitions.           
Based in our offices in Bristol we are currently looking for an experienced Head of IT Operations on a permanent basis.
The role
To enable Sanlam to achieve its vision and mission by leading the IT Operations team; delivering service excellence and driving innovation, change and continuous improvements to all users of our technology platforms.
The Head of IT Operations will be expected to lead a highly motivated team in the delivery of a technical platform and architecture that delivers IT solutions to colleagues and customers. You will be responsible for managing relationships with third party suppliers to ensure cost effective delivery of solutions and services to agreed plans and SLAs.
You will provide colleagues with fast and efficient access to business applications, enabling streamlined and innovative ways of working which support the delivery of excellent levels of service to our customers. As well as this, you and your team will be expected to provide the business with a highly-available and resilient IT environment to meet performance expectations and will ensure appropriate controls, contingencies and DR solutions are in place.
A core element of the role will be identifying and delivering future technical solution, leading on the design and delivery of these solutions; bringing together strategic, planning, design and implementation activity to ensure our colleagues and customers can be their best.
Significant experience required in designing and managing technical infrastructure within a busy commercial environment, including the following technologies:

  • Microsoft Office 365, including Exchange, Sharepoint and OneDrive

  • Microsoft Enterprise Mobility and Security solutions

  • Windows Server including Active Directory Domain Services

  • Oracle application servers and databases

  • Microsoft SQL Server implementation & management

  • Workload automation

  • Enterprise level mobile device management

  • IP telephony solutions and contact centre applications

  • Enterprise monitoring solutions covering network/ server and backups

  • Infrastructure security solutions, anti-malware web and email filtering  

  • Technology roadmap/ landscape

  • On premises, cloud and private cloud hosting options and set up

  • Networking technologies

  • WAN & LAN design

Individual Attributes:

  • A proven strong ethic of client / customer service 

  • Ability to work at pace and deliver against established personal and team targets

  • Commercially focused

  • Propensity to work well within teams, collaborating with colleagues to ensure the best outcome for internal and external clients

  • Commitment to continual personal improvement for self and team, helping make Sanlam a great place to work.


  • Significant experience in a technical services management role including:

    • Experience at a leadership level and successful career leading and driving Infrastructure transformation projects/programmes encompassing Data centres, WAN, Servers, Virtual and Cloud Technologies

    • Technical Infrastructure background, with technical delivery management capability and expertise

    • Organised and structured whilst being flexible and responsive to change and able to re-assess priorities in light of changing circumstances.

    • Outstanding stakeholder management

    • Strong sense of urgency and ability to get things done quickly

    • Experience of working within Financial Services Sector

    • Third party management including contract negotiation and review to ensure a detailed understanding of all contractual obligations and constraints.

    • Budget management

Degree or higher education qualification preferred though not essential.
Sanlam is an equal opportunities employer and promotes an inclusive working environment where employees respect and value each other's diversity. If you are interested in applying for this role, please email  with a copy of your CV attached.

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