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IT Technical Support Analyst 

Salary £26K - £32K (dependent upon experience) 

Based in London

Ref: SAN253

Sanlam UK is a leading provider of wealth and investment management services to private clients, professional advisers, charities, corporates and institutions. Combined, we manage almost £9 billion of client assets from 13 offices across the UK, employing c.500 professionals.
We are part of Sanlam, the global AA-rated financial services group that was established in 1918. The Group provides a range of financial products and services to over 10 million clients globally and is listed on the Johannesburg Stock Exchange. We have attained our size, strength and reputation by providing a high quality, personalised service to clients, whatever their stage of life or financial ambitions.           
Based in our offices in London; (Monument) we are currently looking for an experienced IT Technical Support Analyst.
The role
Working as a team of three; your role will be to provide full 1st to 3rd line technical support to our business with a third of your role proving superb end user support – typically covering an 8am-5pm operation.
The rest of your responsibilities principally include the optimisation of all components in our IT infrastructure to achieve high availability and performance of the various business applications the team supports. This will include designing, installing, configuring, administering, and fine-tuning operating systems and application components across the organisation in a timely and efficient manner.
This will be a great role for candidates with great Exchange 2013 configuration and administration experience, Firewall configuration skills (Sophos UTM), multisite networking skills and superb Windows Server / Active Directory skills.
Skills and experience
Successful candidates are likely to demonstrate the following:

  • Relevant certifications and practical knowledge of operational platforms.
  • Experience installing, configuring, and maintaining Windows servers, and related Windows networks.
  • Experience with the Microsoft Active Directory, setup, and implementation.
  • Technical knowledge of Microsoft Operating Systems, Exchange server and SQL server
  • Application support experience with familiarity with DNS and TCP/IP
  • Familiarity with various network protocols, firewall management, and database administration.
  • Strong knowledge of popular Windows PC software
  • Hands-on hardware and software troubleshooting experience.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities. Keen attention to detail.
  • Ability to effectively prioritise and execute tasks.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment
  • Flexibility (the role holder will also cover our Sevenoaks office and may need to visit other Sanlam offices across the UK and partake in the occasional weekend integration/rollout).

Due to the large volume of responses we often receive; we are unable to acknowledge or respond to all applicants.  

If you think you're our sort of person, please email resourcing@sanlam.co.uk with your details.  

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